Last updated: February 15, 2025
1. Introduction
At Tradez LLC (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit Tradez.org or use our services. By accessing or using our platform, you agree to the terms outlined in this policy.
2. Information We Collect
We collect various types of personal information to help create, maintain, and enhance your user experience:
- Account Registration: When you register, we collect your first and last name, email address, username, phone number, and location (city/state). This information is required for verification, shipping details, and account security.
- OAuth Provider Data: If you choose to sign up or log in via Apple or Google, we collect the OAuth provider name (e.g., Google or Apple) and a unique identifier to link your account to our system. Depending on your OAuth settings, we may also receive your email and name directly from these providers.
- Authentication Data: All passwords are hashed using secure encryption methods and never stored in plaintext. If you enable two-factor authentication, we store a temporary verification code and its expiration time to facilitate secure logins.
- Payment and Stripe Info: We integrate with Stripe for payment processing. While we do not store your full payment details, we may store unique references such as your Stripe customer ID or Stripe account ID to manage billing and payouts.
- Trade-Related Details: We keep track of your rating (including your overall rating points and rating count), along with your membership date, to display trust metrics to other users. We also store your acceptance of this Privacy Policy and our Terms of Service.
- Profile Image (Optional): If you upload a profile picture, we store the image path on our servers.
You can request a copy of your data at any time on your account page.
3. Cookies and Tracking Technologies
Tradez.org does not directly collect cookies or use browser-based tracking technologies for its core platform. However, third-party services integrated into our platform may use cookies and other tracking technologies, including:
- Google Analytics: Helps us understand how users interact with our platform and may collect details such as IP addresses, browser types, and usage patterns.
- Google Maps: If you use location-based features, Google Maps may collect your device’s location and other usage data.
- Stripe: Stripe may use cookies or similar technologies to facilitate payment processing and to help secure your transactions.
4. How We Use Your Information
We use your information to:
- Facilitate user registration, trades, and secure authentication processes (including 2FA).
- Enable transactions, manage your Stripe billing details, and ensure proper payment handling.
- Verify your identity and maintain account security.
- Communicate with you regarding transactions, updates, or support inquiries.
- Analyze user interactions to improve our services, detect potential fraud, and enhance platform features.
5. Data Security
We take the security of your personal information seriously. All passwords are hashed and salted using industry-standard encryption methods. If you enable two-factor authentication, your code is stored in a secure, time-limited manner. Payment information is handled exclusively by Stripe, and no sensitive financial data is stored on our servers.
6. Third-Party Services
Our platform integrates with third-party services like Google Analytics, Google Maps, Stripe, and OAuth providers (Apple, Google). These services may collect and process data independently of Tradez. We encourage you to review their privacy policies:
7. Data Retention
We retain your account information for as long as your account is active or as needed to provide you our services. If you close your account, we will delete or anonymize your personal information, unless retention is required by law or for legitimate business purposes (e.g., record-keeping or dispute resolution).
8. User Rights
You have the right to access, modify, or delete your personal information at any time by logging into your account and updating your profile. If you need assistance or have any privacy-related concerns, please contact us at support@tradez.org.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify users of any significant changes by posting the updated policy on our website. Your continued use of the platform following these changes indicates your acceptance of the revised Privacy Policy.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at support@tradez.org.